Refund Policy
Last Updated: March 15, 2026 | Effective: March 15, 2026
1. General Digital Service Standard
Dream Spirit Travels (DST) provides purely digital, AI-driven informational services. This includes our Visa Assessments, Country Recommendations, and Trip Planning engines.
Due to the instantaneous and digital nature of these services, all sales are final and strictly non-refundable once the service has been successfully delivered. This policy aligns with global standard practices for digital products and instant-delivery software-as-a-service (SaaS) platforms.
2. Successful Delivery & Fulfillment
We consider our service commitment fully executed and successfully delivered the moment both of the following occur:
- System Generation: The platform successfully processes your input data and generates the requested summary on your screen (e.g., the Visa Assessment Result, the Trip Plan itinerary, or the Country Recommendation).
- Email Dispatch: A structural email containing the summary or a link to your results is dispatched from our system to the email address you provided.
Note: Delivery is deemed successful even if the dispatched email lands in your spam/junk folder or if you provided an incorrect email address during checkout, provided the on-screen summary was generated.
3. Non-Refundable Scenarios
To ensure fairness and operational integrity, we cannot issue refunds in the following scenarios, assuming the service was successfully delivered as defined above:
- Change of Mind: You decide you no longer need the assessment or plan after generation.
- Disagreement with Results: You do not like the recommendation provided, or the assessment indicates you require a complex visa. Our engine provides logical, data-driven outputs based on your input; we do not guarantee "favorable" results.
- Misunderstanding of Service Scope: You mistakenly believed DST issues physical visas, communicates with embassies on your behalf, or purchases actual flight tickets. Our Service Policy clearly states we provide informational logic, not physical fulfillment.
- Input Errors: You provided incorrect details (e.g., wrong passport country) which resulted in an inaccurate assessment.
- Failure to Read Emails: You did not check your spam folder or did not open the delivered email.
4. Exceptions: Verifiable Technical Failure
We will issue a full refund only in the event of a verifiable technical failure on our end. This is strictly defined as a situation where:
- You complete the payment process successfully.
- AND our system completely fails to generate the on-screen summary.
- AND our system completely fails to dispatch the email.
If you believe a technical failure has occurred and you were charged without receiving the service, you must contact our support team within 72 hours of the transaction.
5. Contacting Support
If you experience a total system failure and need to request a refund, please contact us with the following details:
Email: info@dst.travel
- Your full name used during the transaction.
- The email address used for the transaction.
- The date and time of the transaction.
- The Stripe transaction receipt or reference number.